How to cancel reservations

If your plans change and you need to cancel a reservation, Skipperi makes it easy to do so through the app. Follow these steps to cancel your booking:

Step 1: Open the Skipperi App

1. Launch the Skipperi app on your mobile device.
2. Log in to your account, if you haven’t already.

Step 2: Access Your Upcoming Reservations

1. Tap on the ‘Reservations’ tab at the bottom of the screen.
2. Find and select the reservation you wish to cancel.

Step 3: Cancel the Reservation

1. After selecting your reservation, tap on the ‘Cancel’ button.
2. A confirmation prompt will appear to ensure that you want to cancel your reservation. Confirm the cancellation.

Step 4: Review the Cancellation Policy

Please note the following when cancelling a reservation:

• Cancellation Fee: If you cancel less than 24 hours before your reservation, a late cancellation fee may apply. See fee list here - Skipperi Price List
• Full Refund: Reservations cancelled more than 24 hours in advance will not incur a late cancellation fee.
• No Show: If you don’t show up or fail to cancel within the specified timeframe, you may be charged for the full reservation. If this happens twice, you’ll be charged a No Show/Late Cancellation fee on the second offense.

Step 5: Receive a Confirmation

Once your cancellation is complete, you’ll receive a confirmation notification from the app and an email confirming that your reservation has been cancelled.

Need Assistance?

If you run into any issues or need help with your cancellation, contact Skipperi customer support. We’re happy to assist with any questions or concerns you may have.