How to adjust or terminate your subscription

Pausing Your Subscription

If something unexpected happens, or you know you won’t be able to use Skipperi for a while:

• Contact Customer Support to discuss your situation.
• Pauses are reviewed on a case-by-case basis and may require proof of extenuating circumstances.
• If approved, your membership and billing will be paused, and your membership term will be adjusted.

Cancelling Your Subscription

You can cancel your subscription under the following conditions:

• During your contract: Early cancellation is not allowed unless under special circumstances. Contact support to discuss options.
• After your contract ends (12 months): Simply submit a 90-day written notice via email. No cancellation fees apply.

Changing Your Subscription Plan

Want to upgrade or downgrade your plan? Here’s how it works:

• Upgrades (e.g., Weekday to Weekday+Weekend): You can upgrade at any time during your contract by paying the difference in cost.
• Downgrades (e.g., Weekday+Weekend to Weekday): Available only after the 12-month term ends.

For any changes, contact customer support to process your request.

Important Details to Remember

• Changes must be requested in writing through the app or by email.
• Your new billing cycle will reflect any approved changes.
• Pausing or canceling your membership will affect your ability to book boats and access Skipperi services.

How to Notify Skipperi

To make any changes to your membership, submit a written request:

• In the Skipperi App: Go to the ‘Settings’ tab.
• By Email: Send a request to [email protected].
  
  

Include details about your request, and we’ll guide you through the process.

For any questions or additional assistance, don’t hesitate to reach out to Skipperi customer support. We’re happy to help!