How to reach customer service for further help

Modified on Fri, 29 Nov, 2024 at 10:22 AM

At Skipperi, we’re committed to providing you with excellent support. Whether you have questions about booking, membership, payments, or any other aspect of our services, our customer service team is here to assist you.

Contacting Customer Service

Through the Skipperi App
- Open the Skipperi app on your mobile device.
- Navigate to the Help or Support section (Found in 'Settings' tab - Instructions - Contact US ).
- Submit your inquiry through the app, and our team will get back to you as soon as possible.
Via Email
- You can email us directly at [email protected].
- Include your name, membership details, and a clear description of your issue for faster assistance.
By Phone
- For urgent matters, call our customer support line at +1 833 622 0722 during our support hours 9 AM - 5 PM weekdays.
Online Help Center
- Visit the Skipperi Help Center for FAQs, guides, and articles on various topics.

When to Contact Customer Service

Reach out to us if you:

Experience issues with booking or cancellations.
Need help with onboarding or training.
Have questions about billing or membership changes.
Require assistance with app functionality or technical problems.
Encounter an emergency during your reservation (e.g., stuck at sea).

Emergency Support

If you experience an emergency on the water, such as mechanical issues or getting stuck, you can call Sea Tow at 1-912-313-0335. Please notify Skipperi customer service after the situation is resolved.

Tips for Faster Support

Include all relevant details when submitting your inquiry, such as your account email, reservation details, and a brief explanation of the issue.
For technical issues, screenshots can help us diagnose and resolve the problem quickly.

We’re here to ensure your Skipperi experience is smooth and enjoyable. Don’t hesitate to reach out for assistance whenever you need it!